Refund policy

At veyfits, customer satisfaction is our top priority. We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Policy

We offer a 30-day return period from the date you receive your order. You can request a return within 30 days of delivery.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Items should include original packaging and tags, where applicable.

  • Proof of purchase or order confirmation is required.

  • Products must not be damaged due to misuse or improper handling.

2. How to Request a Return

To request a return, please contact our customer support team.

Email: support@veyfits.shop

Please provide:

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos of the product, if damaged or incorrect

Our support team will review your request and provide the next steps.

3. Refund Policy

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • You will receive a confirmation once your refund has been processed.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Send your order number and clear photos of the item to support@veyfits.shop. We will review the issue and help arrange an appropriate solution.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect, or applicable law requires otherwise.

Original shipping fees may be non-refundable unless required by applicable law or stated otherwise.

Please contact our support team before sending any item back.

6. Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

7. Exchanges

If you need a different size, color, or item, please contact our support team. Exchanges are subject to product availability and approval.

8. Contact Information

For any questions about returns, refunds, or exchanges, please contact us:

Store Name: veyfits

Email: support@veyfits.shop

Business Address: 8647 San Ysidro Ave, Gilroy, CA 95020, United States